Although, we wish we could accommodate all changes… we fulfill orders very quickly! Once your order has been confirmed, it’s not possible for you to change it prior to dispatch. Please ensure all your information is correct before submitting your order. However, if your order is not yet shipped out, feel free to contact us and we will happily cancel your previous order, so that you can reorder the correct item. Please note that given the speed at which certain items sell out, we cannot guarantee that your item(s) will be available if your order is cancelled.

We accept Visa, MasterCard, American Express, Discover, Afterpay, JCB, PayPal, gift cards (you can get those in stores and online), and compliments. (Just kidding. Kind of.) We also accept prepaid credit cards if the card has a billing address attached to it. We can’t split payments between credit cards. Orders are subject to review, because, ya know, that’s how this works.

Prices are in US dollars.

Yup! Buy a product and try us out.

Depending on item availability, your order will ship out no later than the next business day. Orders placed on Friday will ship Monday morning.

All of our items ship from Upstate New York.

You get FREE shipping store wide! - via USPS, and only takes 2-3 business days.

Want it fast? We offer expedited shipping for a flat fee of $35.

Currently, we only ship within the contiguous United States and are unable to ship to PO boxes, APO, FPO, and DPO addresses.

Um, because you love us? No, really: registering for an FASHION off THE RACK account saves time and makes your life easier with quicker checkouts, even easier returns, and access to your full order history. Give it a spin.

1. Sign in to your FASHION off THE RACK account.

2. Go to the 'Track or Edit Your Order' page

3. Click your order number

Don't have an account with us? No problem. You will find you tracking number in your order email. Click that number and it will take you to the USPS tracking portal.

Don’t worry, we have you covered. 

Items purchased from FASHION OFF THE RACK may be returned for a refund, store credit or exchange within 21 days of purchase. If 21 days have gone by since your purchase, unfortunately we can’t offer you a store credit or exchange.

Damaged items must be reported within 3 days of receiving merchandise or cannot be returned for exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, must have original tags attached and be unworn and unwashed. Items returned to us with makeup, deodorant, perfume or similar product stains will be shipped back to you and are subject to additional shipping cost.

Please email our kind returns team at [email protected] with the following details:
Name:
Email address:
Order number:
I would like to: (Refund, Store Credit or Exchange)

Any exchanges must be for products of equal or lesser value. If requested items are of greater value than the original product(s) being exchanged, you will be issued a store credit.

If a product you are requesting is out of stock at the time the return arrives, you will be issued store credit for that product.

Please allow 2-3 weeks from the time that you ship your item(s) back to us to process your return/exchange. Once it has been processed, you will receive a shipping confirmation email along with a tracking number, or an email confirming the store credit issued.

All items purchased at a discounted price are final sale, thus we cannot offer returns or exchanges for these items. This includes holiday sales, site-wide or product specific flash sales, and items purchased using sale codes.

We are sorry for the mix-up and want to ensure you get the right item as quickly as possible! Feel free to send us an email at [email protected] to notify us of the mix up. Please make sure to specify the original product ordered as well as the actual product you received including the style/design, color and size. We will then send you a prepaid shipping label to return the item.

You will be responsible for paying postage on any returns & exchanges. If you request an exchange, we will waive the standard shipping fee on your exchanged item. Shipping costs are non-refundable.

If you have a defective item or received the wrong product, we will send you a prepaid return shipping label upon approval. We will also waive the standard shipping fee on your replacement item.

So many ways: Sign up for our mailing list. Get social with us.

If a size or style is coming back in the next few weeks, we will make it available for pre-order. These orders will process normally, but with a delayed ship date. We’ll make sure to keep you up to speed on the status of the item.