What Is Your Return Policy?
Don't worry, we have you covered.
100% NO-RISK MONEY BACK GUARANTEE - 90 Day Return Policy
Items purchased from FASHION OFF THE RACK may be returned for a refund, store credit or exchange within 90 days of purchase. If 90 days have gone by since your purchase, unfortunately we can’t offer you a store credit or exchange.
Damaged items must be reported within 3 days of receiving merchandise or cannot be returned for exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, must have original tags attached and be unworn and unwashed. Items returned to us with makeup, deodorant, perfume or similar product stains will be shipped back to you and are subject to additional shipping cost.
Please email our kind returns team at [email protected] with the following details:
I would like a: (Refund, Store Credit or Exchange)
Any exchanges must be for products of equal or lesser value. If requested items are of greater value than the original product(s) being exchanged, you will be issued a store credit.
If a product you are requesting is out of stock at the time the return arrives, you will be issued store credit for that product.
How Long Will The Return/Exchange Process Take?
Please allow 2-3 weeks from the time that you ship your item(s) back to us to process your return/exchange. Once it has been processed, you will receive a shipping confirmation email along with a tracking number, or an email confirming the store credit issued.
What If My Original Purchase Was On Sale?
All items purchased at a discounted price are final sale, thus we cannot offer returns or exchanges for these items. This includes holiday sales, site-wide or product specific flash sales, and items purchased using offer codes.
I Was Shipped The Wrong Product?
We are sorry for the mix-up and want to ensure you get the right item as quickly as possible! Feel free to send us an email at [email protected] to notify us of the mix up. Please make sure to specify the original product ordered as well as the actual product you received including the style/design, color and size. We will then send you a prepaid shipping label to return the item.
Am I Responsible For Return Shipping?
Never! We will cover the cost of postage on any returns & exchanges. If you request an exchange, we will waive the standard shipping fee on your exchanged item. Shipping costs are non-refundable.
If you have a defective item or received the wrong product, we will send you a prepaid return shipping label upon approval. We will also waive the standard shipping fee on your replacement item.
I Sent Back My Return/Exchange And I Have Not Heard Anything
Rest assured, your return will be processed. To ensure a fast turn-around time on returns and exchanges, please do not email more than once regarding the same inquiry. Please also be sure to get a tracking number when shipping items back to us. You can refer to the tracking number to check the status of the shipment. Upon being returned to our facility, we will typically process your return within 2-3 business days.